PROMECOM Co. Ltd.
1037 Budapest, Kunigunda str. 60.
Valid from: 27th November, 2017, until the next modification.
ENCLOSURE NO. III. – MANAGEMENT OF THE PERSONAL DATA OF THE SUBSCRIPTIONS – PROTECTION OF THE PERSONAL DATA
PROMECOM Co. Ltd. manages personal data of the Subscriber confidentially, in compliance with the valid legal stipulations, takes care of their security and takes all the technical and organizational measures and develops the rules of procedures which are required for enforcement of Act CXII of 2011 on Informational Self-determination and Freedom of Information as well as the data security and privacy stipulations of the other valid legal rules.
PROMECOM Co. Ltd. takes the obligation of managing the personal data of the subscribers in full compliance with the relevant valid legal rules, thus promoting the possibilities of safe use of the services by the subscribers.
- Legal background of personal data management
PROMECOM Co. Ltd. is obliged to observe the legal stipulations for personal data management of the subscribers in each phase of data management. First of all the stipulations of the following legal rules are valid for data management carried out by PROMECOM Co. Ltd. .:
Act CXII of 2011 on Informational Self-determination and Freedom of Information;
The stipulations of section XVII of Act C of 2003 on Electronic Communication (hereinafter referred to as Eht),
Act CXIX of 1995 on the management of name and address data for the purpose of research and direct business acquisition (hereinafter referred to as the DM Act)
Act CVIII of 2001 on certain issues of electronic commerce services and information society sevices (hereinafter referred to as Eker act)
Order No. 16/2003 (27th Dec) of the Ministry of Informatics and Communication about the electronic communicational subscriber’s contracts
And the conditions regulated by the Data Management Statement of PROMECOM Co. Ltd. related to the present GTC.
- Definitions related to personal data and their interpretations
Personal data: data which can be related to any determined (identified or identifiable) natural person (hereinafter referred to as the concerned) consequences from the data and related to the concerned. In course of data management the data preserves this quality until the relation with the concerned can be restored. The person can be considered as identifiable – in case he can be identified – directly or indirectly on the basis of the name, identification, one or more factors characteristics of hi physical, physiological, mental, economic, cultural or social identity.
Data management: irrespective of the procedure applied any operation or complex of operations, e.g. collection, recording, entering, sorting, storing, changing, using, transmitting, publishing, coordinating or connecting, closing, cancelling and liquidating, as well as preventing further use of the data. Taking of photos, sound or image records are considered as data management, as well as recording physical characteristics, suitable for identification of the person (e.g. fingerprint, handprint, DNS sample, iris image)
Data processing: fulfilment of data management procedures and technical tasks, irrespective of the method and tools used for fulfilment of the operations and the place of application.
Data transmission: when the data are made accessible for certain third persons.
Disclosure: when the data are made available for anyone.
Data manager: the natural person or legal entity, or organization without legal entity, who or which performs processing of the personal data, authorized by the data manager – including also authorization by legal rules.
Data processor: the natural person or legal entity, or organization without legal entity, who or which performs processing of the personal data, authorized by the data manager, - including also authorization by legal rules – performs processing of the personal data.
Cancellation of the data: making of the data unrecognizable, so that restoration would not be possible.
Direct business acquisition: the complex of informative activity and additional services carried out with the method of direct contacting, with the aim of offering products and or services for the concerned, furthering of advertisements, giving information for the consumers or the commercial partners in order to promote deals (purchases).
The sphere of personal data managed by PROMECOM Co. Ltd. ., the title and purpose of data management and duration of data management.
There are two cases when PROMECOM Co. Ltd. is entitled to data management, the first case is when the Subscriber gives consent to data management at the time of establishing subscriber’s legal relation, or at any time during its validity, the second is when data management is ordered by Act. The legal regulations related to data management and protection of the personal data of the subscribers are only valid for the natural person subscribers, in view of the fact that personal data can only be interpreted in respect of natural persons (point (1) § 2. of Act CXII of 2011 on Informational Self-determination and Freedom of Information). Despite this fact enclosure No. 3. of the present GTC includes data protection and data management rules for subscribers, who are not natural persons, too. Data management and data processing carried out by PROMECOM Co. Ltd. or by the data processor assigned by PROMECOM Co. Ltd. comprises the following subscribers’ data. Title „Subscriber’s approval” in the table refers to the difference in title, as compared to data management specified by the legal rules; the Subscriber is obliged to give his relevant personal data to enable PROMECOM Co. Ltd. to submit its contract offer and to fulfil according to the contract.
- The sphere of personal data managed by the Service provider, the title and purpose of data management and duration of data management
Data management or data processing carried out by the Service provider or by the data processor assigned by the Service provider involves the following subscriber’s data. Title „Subscriber’s approval” in the table refers to the difference in title, as compared to data management specified by the legal rule; the Subscriber is obliged to give his relevant personal data to enable PROMECOM Co. Ltd. to submit its contract offer and to fulfil according to the contract.
| Name of the data
|Title of data management||Purpose/duration of data management***|
|name (company name), address (residence, seat) of the Subscriber||Point a, section (2) § 157 of Eht, point b), section 6 § 129||invoicing and collection of the fee for services used on the basis of the subscriber’s contract and monitoring of the contract until termination, for contractual fulfilment|
|maiden name, mother’s name, place and time of birth of the natural person Subscriber||Point a,) section (2) § 157 of Eht, point c), section 6 § 129||invoicing and collection of the fee for services used on the basis of the subscriber s contract and monitoring of the contract until termination, for contractual fulfilment|
|in case of underaged natural person the name, address (residence), maiden name, mother’s name, place and time of birth of the legal representative||Points b), and c) section (6) of (7) of Eht § 29||invoicing and collection of the fee for services used on the basis of the subscriber s contract and monitoring of the contract until termination, for contractual fulfilment|
|invoice address of the Subscriber (in case it is different from the address (residence)||
approval of the Subscriber
|invoicing and collection of the fee for services used on the basis of the subscriber s contract, making telecommunication service available, and monitoring of the contract until termination, for contractual fulfilment|
|ID card number of the Subscriber||approval of the Subscriber||invoicing and collection of the fee for services used on the basis of the subscriber s contract, making telecommunication service available, and monitoring of the contract until termination, for contractual fulfilment|
|E-mail address of the Subscriber (I)||approval of the Subscriber
|making the Service available, cooperation for promoting fulfilment of the Subscriber’s contract and , and monitoring of the contract until termination, for contractual fulfilment|
|name and phone number of the contact person||approval of the Subscriber*||cooperation for promoting fulfilment of the Subscriber’s contract and , and monitoring of the contract until termination, for contractual fulfilment|
|name and phone number of the contact person in case of non natural
|approval of the contact person*||cooperation for promoting fulfilment of the Subscriber’s contract and , and monitoring of the contract until termination, for contractual fulfilment|
|signature of the Subscriber in case a written contract||approval of the Subscriber||checking of the validity of subscriber’s statements and legal actions taken in course of the subscriber’s contract’s validity until termination of the contract|
|number of the total units that can be accounted in the accounting period||point d) § (2) EHz 157||invoicing and collection of the service fees used on the basis of the subscriber’s contract, and monitoring of the subscribers contract for 6 months after fulfilment date of the invoice, or
limitation period of the fee debt
|starting date and duration of the traffic or other service and the volume of down- or uploaded data||point f) section (2)§ 157 Eht||invoicing and collection of the service fees used on the basis of the subscriber’s contract, and monitoring of the subscriber’s contract for contractual fulfilment, for 6 months after fulfilment date of the invoice, or limitation period of the fee debt|
|data related to fee payment and fee debt||point h) section (2) § 157 of Eht||invoicing and collection of the service fees used on the basis of the subscriber’s contract, and monitoring of the subscriber’s contract for contractual fulfilment, for 6 months after fulfilment date of the invoice, or limitation period of the fee debt|
|the events of contract termination in case of leaving debts||point i) section (2) § 157 of Eht||invoicing and collection of the service fees used on the basis of the subscriber’s contract, and monitoring of the subscriber’s contract for contractual fulfilment, for 6 months after fulfilment date of the invoice, or limitation period of the fee debt|
|data related to other non electronic communication service available for the Subscribers and the users, in particular referring to invoicing||point j) section (2) § 157 of Eht||invoicing and collection of the service fees used on the basis of the subscriber’s contract, and monitoring of the subscriber’s contract for 6 months after fulfilment date of the invoice, or limitation period of the fee debt|
|personal data as per the approval of the Subscriber
|approval of the Subscriber**||scientific, public opinion or market research and direct marketing activity for the purpose of scientific, public opinion or market research and direct marketing activities / until withdrawal of the subscriber’s approval or termination of the contract|
|data specified by legal rules for data management related to common data files||Section (1) § 158 Eht.||Making the Service available, cooperation for promoting fulfilment of the Subscriber’s contract and monitoring of the subscriber’s contract for contractual fulfilment / until limitation of the contractual rights and obligations|
|Name, e-mail address, address of the non natural person subscriber, seat, name and e-mail address of the user(s)||(2) § 160 of Eht and approval of the Subscriber**||For the purpose of developing and operating of the electronic directory until cancellation of the subscribers consent or termination of the contract.|
*The Subscriber/user/contact persons are not obliged to give consent
**This consent of the Subscriber can be unconditionally modified or withdrawn at any time – at the time of contracting, or at the CUSTOMER SERVICE, or at the www.medistance.hu site after giving the login ID and the password belonging to the subscription, or orally after identification.
***In case of stipulation of other acts the section (3) §157 of Eht allows for differing from the durations available for data management as described in the table.
- Further stipulations of PROMECOM Co. Ltd. for data management
PROMECOM Co. Ltd. manages the subscriber’s e-mail address of the natural person as personal data.
The employees, subcontractors and agents of PROMECOM Co. Ltd. are committed to fulfil the same data protection and secrecy obligations as PROMECOM Co. Ltd. The name, address and other necessary data of the actual subcontractors and agents of PROMECOM Co. Ltd. are available at the internet-based CUSTOMER SERVICE of PROMECOM Co. Ltd. and accessible at www. medistance.hu. At the same time with conclusion of the subscriber’s contract the subscriber gives his unconditional consent to data management practice of PROMECOM Co. Ltd. as detailed in the present regulations.
PROMECOM Co. Ltd. must protect the personal data of the subscriber, especially against unauthorized access, change, publication, cancellation, damage, destruction as well as the other data against cancellation, damage or destruction.
The Subscriber must do his utmost for protection of the login ID and password(s) needed for using of the services provided by PROMECOM Co. Ltd. The Subscriber takes the obligation for any event or action carried out by using his login ID and password.
PROMECOM Co. Ltd. will not be liable for any damage due to use of the personal data differently than included in the present regulations, if it has arisen from intentional or careless behaviour of the subscriber.
- Practice of PROMECOM Co. Ltd. in respect of general data management
PROMECOM Co. Ltd. manages the personal data mainly in relation with the below activities.
Conclusion, storing and preservation of the Subscriber’s contract.
The condition of conclusion of the Subscriber’s contract is that the Subscriber give his personal data for PROMECOM Co. Ltd. as described in section 8 of GTC based on the valid legal regulations.
PROMECOM Co. Ltd. stores and keeps original and electronic copy of the written (paper-based) subscriber’s contracts and other documents needed for establishment of the contractual relation (hereinafter referred to as the „subscriber’s contracts”) in a safe place.
In case of concluding the subscriber’s contract in writing PROMECOM Co. Ltd. may make electronic copy of the subscriber’s contract. PROMECOM Co. Ltd. guarantees that both the original and the electronic copy will only be made accessible for authorized employees and those agents and subcontractors who participate in making of the electronic copies of the contracts, as well as storing and keeping of them.
- Operation of the customer relations and invoicing system
The Customer relations and invoicing system of PROMECOM Co. Ltd. may be accessed by the employees, agents and subcontractors of PROMECOM Co. Ltd. ., in case they are authorized, only after giving the individual ID and password.
PROMECOM Co. Ltd. is entitled to enter the personal data of the Subscriber in its Customer relations and invoicing system only after creating the contractual relationship. The purpose of managing the personal data this way is to allow PROMECOM Co. Ltd. to exercise its rights and to fulfil its obligations as per the GTC. PROMECOM Co. Ltd. may employ subcontractors and agents for this purpose.
Following recording of the contractual data of the subscriber in the Customer Relations and invoicing system of PROMECOM Co. Ltd. the company is entitled to carry out any Customer relations activity related to third persons and requiring clear identification of the subscriber, only after identification with the personal data of the subscriber. In case of asking for the personal data or identification does not give proper security of identifying the person legally acting on behalf of the subscriber, PROMECOM Co. Ltd. is entitled stipulate fulfilment of the Customer relations activity to further reconciliation of non-personal data or other occasional conditions.
Detailed information of the traffic data of the Subscriber (beginning of starting data traffic and downloaded data volume) can be accessed by the Subscriber directly from the internet Customer Service of PROMECOM Co. Ltd. at site www. MEDISTANCE.hu after giving the relevant login ID and password.
Data from those indicated in section (2) § 157 Eht which are needed for the purpose of data management can be made available for those who:
- carry our invoicing, debt management, traffic management or information of the User by the authorization of the electronic communication company;
- for the organizations entitled by the legal rules for settling disputes of invoicing and traffic;
- for the organizations of the national security, home defence, public safety, bodies of the national security with authorization for law enforcement in case of publicly indicted offense, unauthorized and illegal use of the electronic communication system; for the prosecutor, the court and
- the executive as per the stipulations of the act of execution
In respect of the data transferred as per the present point the parties receiving the data are subject to the same secrecy obligation as PROMECOM Co. Ltd. .
- Data security
In the framework of data security PROMECOM Co. Ltd. guarantees in respect of the operation of the electronic communication devices used for personal data management in course of provision of the service that the managed data are accessible for the authorized persons (availability), and credibility and authentication of the data (credibility of data management) are ensured, the data are unchanged (data integrity), and the data are protected against illegal access (data confidentiality).PROMECOM Co. Ltd. provides for protection of data management with the appropriate technical organizational and structural measures; and the level of protection developed always represents the appropriate standard against risks related to data management.
PROMECOM Co. Ltd. protects the personal users’ data with the appropriate organizational and technical (informatics) measures against unauthorized access and use. The personal data managing informatics system may only be operated by persons having the appropriate level of entitlement and access.
Access with the scope matching the so called „need to know” principles, meaning that only a scope of access is permitted, which is inevitably needed for carrying out the task, is considered appropriate access-entitlement, and only for a person who has the task of data management/processing. PROMECOM Co. Ltd. regularly supervises access entitlements and their use.
- Modification of the contract
PROMECOM Co. Ltd. is only entitled to carry out modification of the data of the subscriber’s contract after recording in the PROMECOM Customer Relations and invoicing system and in compliance with the detailed stipulations in the above point 7.
In addition to giving the data described in point 7. of GTC the subscriber may modify his earlier data management declaration through the CUSTOMER SERVICE without giving any reason of it.
- Complaint management/fault report
PROMECOM Co. Ltd. receives reports, and communication , - depending on the form of the request – orally, usually by phone after detailed identification as per point 6 of the regulations, or in writing – by e-mail or correspondence address of the Subscriber as recorded in the Customer relations and invoicing of PROMECOM Co. Ltd. PROMECOM Co. Ltd. uses, in the first place, the e-mail address or correspondence address given at the time of contracting PROMECOM Co. Ltd. for responding should it is found to be the same as the e-mail address or correspondence address recorded to the individual identification number of the Subscriber, in the Customer relations and invoicing system of PROMECOM Co. Ltd. If not this is the case, then PROMECOM Co. Ltd. will give the service provider’s information for the e-mail address or correspondence address with individual identification number, recorded in the Customer Relations and invoicing system of PROMECOM Co. Ltd. in compliance with the contents of sections 12 and 13 of GTC.
- Debt recovery
In case the Subscriber fails to meet his obligations as per the subscriber’s contract, or non-appropriately fulfils them, PROMECOM Co. Ltd. is entitled to transfer the necessary personal data for his subcontractor and agent in order to identify the subscriber and/or debt recovery and data management
- Market research
The Subscriber may give consent for PROMECOM Co. Ltd. to manage his personal and other data for scientific, public opinion, market research and direct marketing or for transferring them for third person with strict observation of the data protection and secrecy rules. The Subscriber can give this consent at the time of concluding the subscriber’s contract, or at the internet CUSTOMER SERVICE of PROMECOM Co. Ltd. at www.medistance.hu, after giving the login ID and password belonging to the subscription, or unconditionally at any time after identification as detailed in point 5.
PROMECOM Co. Ltd. may manage the identification and traffic data of the Subscriber (name, address, phone number) for the purpose of own business acquisition – solely with the expressed preliminary consent of the Subscriber.
Modification of the consent can be done at any time during validity of the subscriber relationship. Communication for direct business acquisition or information must not be transferred for subscribers by phone or other electronic way, who declared that he does not wish to receive such communication. This measure does not concern the rights of the users provided by act 108 of 2011 about certain issues of services related to the information society. No mails with the purpose of direct business acquisition may be transferred – even despite of the expressed consent of the Subscriber – from which the identification data of the sender cannot be clearly stated.
- Common data file (Black list)
The electronic communication service providers are entitled – for preventing circumvention of the fee payment and other contractual obligations and in case the conditions determined in section (4) § 118 Eht. are valid, - to transfer to, or take over from other electronic communication service providers and take from the data legally manageable according to § 157 of Eht – for the purpose of rejection of contract conclusion – the data required for identification of the Subscriber., as well as information about the reason of data transfer as per section (3), or to create a common data file with the same content.
PROMECOM Co. Ltd. can only transfer subscriber’s data for the purpose of the present point – as specified in points b)-f) of section (6) § 129.
The data of the Subscriber may only be transferred or put in the common data file as per the conditions of section (4) § 118 in the following cases
- PROMECOM Co. Ltd. terminated the contract due to outstanding payment, or limited the possibility of using the service by the Subscriber in part or as a whole,
- PROMECOM Co. Ltd. initiated judicial or administrative procedure against the Subscriber, or the residence of the Subscriber is unknown,
- the applicant or the Subscriber misled or tries to mislead PROMECOM Co. Ltd. with the purpose of causing damage for it (with special regard to the fact that the document serving for identification is clearly false, falsified or invalid.)
PROMECOM Co. Ltd. is obliged to immediately inform the subscriber about the fact of data transfer.
As to the management of the common data file and its duration section (3) of § 157 must be applied. The data may only be used for the purposes given in the present point.
At the moment the conditions of legal management and transfer of the data are terminated PROMECOM Co. Ltd. is committed to take immediate measure for clearing of the Subscriber’s data from the common data base and to send notification for the previously notified PROMECOM Co. Ltd. and the Subscriber about the fact of cancellation.
Data can be claimed, by
- the electronic communication service provider, from the data file solely for the purpose as per section (1),
- or the organization and authority or
- any consumer included in section (5) § 157 in respect of data relevant to him.
Written agreement must be concluded by the parties concerned in respect of the establishment of common data base, the assignment of the data manager and data processor, as well as their rights and obligations.
The Subscriber gives consent of using his personal and other data by PROMECOM Co. Ltd. for improving and developing the quality of the service and for implementing information-giving activity for providing and using of the service, in view of following up the subscribers’ interests.
Following expiry of the duration of data management the Subscriber’s personal data must be cleared by PROMECOM Co. Ltd. so that identification of the concerned could never be carried out again.
- Data protection representative of PROMECOM Co. Ltd.
Name: Rudolf Mezei, Data protection representative of PROMECOM Co. Ltd.
Address: 1037 Budapest, Kunigunda str. 60.
Name and data of the company issuing privacy pplicy
|Name of the company:||PROMECOM Co. Ltd.|
|Company registration number:||01-09-161525|
|EU tax number:||HU-12149425|
|Seat:||1037 Budapest, Kunigunda str. 60.|
PROMECOM Co. Ltd. is hereby informing the Subscribers and users of MEDISTANCE about the personal data managed by it, the practice followed in respect of managing the personal data, the organizational and technical measures taken in order of protection of the personal data and the methods and possibilities of practicing the rights of the concerned. PROMECOM Co. Ltd. is committed to the protection of personal data and takes the appropriate measures – in its sphere of authority – in order to keep the risks coming from using and electronic administration of MEDISTANCE safely in compliance with the Hungarian legal rules and according to the EU recommendations, resulting in unwavering trust of the citizens in MEDISTANCE service.
- Definitions and abbreviations
MEDISTANCE electronic data collection and service system, including MEDISTANCE data transferring system, web portal, mobile application and the relevant servers, services and contact options, its maintainer and operator, and provides for the possibility of electronic registration for the clients.
Personal data: data in relation with any determined (identified or identifiable) natural person (hereinafter referred to as the concerned) and consequences deductable from the data in respect of the concerned. In course of data management the personal data preserves this quality until contact with the concerned can be restored. The person can be considered as identifiable, in particular, if he can be directly or indirectly identified on the basis of the characteristic factors – name, ID, or one or more physical, physiologic, mental, economic, cultural or social factors.
Individual identification: user name and secret password of the Subscriber together.
User: natural or legal entity claiming and using the service.
Subscriber: subscriber registered as per point 4.2. of MEDITANCE GTC.
Subscriber’s data: data, health value, information of remark referring to the Subscriber of MEDISTANCE and uploaded by him to the Website/Application by using MEDISTANCE service or entered manually.
Contact identification: identification created by unilateral mapping from the data of the Subscriber and of the addressed organization, making clear identification possible, which cannot be retrieved and is not suitable for connecting of the data.
- The data manager and data operator
2.1. Data manager and processor is PROMECOM Co. Ltd. ., running MEDISTANCE service.
- The purpose of data management
3.1. The purpose of managing personal data:
- identification of the Subscriber related to using of the MEDISTANCE service;
- technical operation of the MEDISTANCE service;
- prevention of access of unauthorized persons to personal data – in particular Subscribers’ data.
3.2. Data management is performed exclusively for the purpose of point 3.1. to the required measure and for the required time and only with the Personal data which are inevitable necessary for implementing the purpose of data management and otherwise are suitable for achieving these goals. At the same time with implementation of the purpose of data management the Service provider will delete the personal data and makes finally impossible any relation with the persons of the Subscriber.
- The managed personal data
- In course of using information services provided at the MEDISTANCE internet surface no personal data are recorded.
- Registration at and identification by MEDISTANCE
4.2.1. In course of Subscribers’ registration the data in compliance with the relevant stipulations of GTC are recorded.
For the person of the Subscriber: the e-mail address. password, family name and first name,
Concerning the invoice payer: name of the company, country, ZIP code, town,
public land, house number, tax number, company registration number, phone number, postal name, postal data, country, postal data ZIP code, postal data town, postal data public land, postal data house number
Password: individual identification password created (given) by the Subscriber at the time of registration; being an impression of the single-use code (password) given for the Subscriber, and after first login by the Subscriber the password created by the Subscriber and making a part of the individual identification, which is only good for checking correctness of the password, but the password itself cannot be retrieved from it. (so called Hashed code);code created from the Subscriber’s identification data by mathematical methods, being individual, but the identity and the personal data used for its creation cannot be determined, still it is suitable for checking identity (meaning that the relation is only unilateral, but clear with the required security).
4.2.2. In order to promote using of the Service package purchased by the User, at the time of retail selling the MEDISTANCE service package data meeting the relevant stipulations of GTC may be recorded at the sales point for the purpose of preliminary registration of the Subscriber.
For the person of the subscriber: e-mail address of the Subscriber, family name and first name of the Subscriber, mobile phone number of the Subscriber.
The Personal data recorded at the time of preliminary registration may only be used by the Service Provider for promoting transfer of information and sending of message in course of registration for the service.
4.3. Using of MEDISTANCE service
4.3.1. In case the Subscriber sends measurement data (Subscriber’s data) by using MEDISTANCE service or message for the Service provider, then sending of the message is always carried out encrypted.
4.3.2. In case of modifications and contacts related to the subscriber’s service through the Website/Application only the below (partially personal) data will be automatically stored (logged) for the purpose of enforcing the Subscriber’s right for getting information and post-reconstructibility of the transmissions; name and ID of the Subscriber, the transmitted text and/or document (thereinafter jointly referred to as the document); the time of sending.
4.3.3.The Subscriber’s data recorded by the Subscriber or uploaded by using of the Service in course of utilizing the subscriber’s service, the Service provider will transfer and store only to the measure of implementation of the Service and will not manage them for other purposes.
- Legal basis of data management
5.1. Data management determined in point 4.2. is based on the stipulations of Eht (points of 157, 158 and 160)
5.2. Data supply of those included in the electronic documents and logged by the MEDISTANCE system are ordered by law, or their supply is voluntary and the Subscriber gave consent to their management as a consent to carrying out the procedure initiated by the Subscriber – by using MEDISTANCE:,
In case of termination of the contract PROMECOM Co. Ltd.:
- stores only the data related to the subscription, for 5 years, in compliance with the Hungarian rules.
- in case of termination of the Subscriber’s contract the data beyond the subscriber’s contract will be deleted on the day of the termination.
- in case PROMECOM Co. Ltd. terminates the contract with extraordinary termination, then the data beyond the subscriber’s contract will be stored for 30 days.
- Duration of data management and cancellation of the data
6.1. Data managed as per point 4.2. – both the identification data of the natural persons and the individual identification of the Subscriber – will be automatically and immediately cancelled after termination of MEDISTANCE service. The individual code created by unilateral mapping from the personal identification data of the Subscriber will not be deleted, but it cannot be related to the Subscriber due to the cancellation of the other data, until the Subscriber gives his – already deleted personal identification data again at the same time of opening a new MEDISTANCE.
6.1.1. The code for single use (password) will be stored for the validity of the attached file link (URL) sent for the Guests (7 days), after this time it will be automatically deleted.
6.2. The transaction identification will be automatically and immediately deleted after breaking of the contact.
6.3. The data will be also deleted at the request of the Subscriber as per point 8.3. or in case the court or the data protection commissioner declares that their management is illegal and orders their deletion.
6.4. The data will not be deleted in the periods as per points 6.1.-6.2. in case they are confirmed to be needed for the enforcement of the law or legal interests, or in the interest of decision some legal dispute.
6.5. At the time of deletion the data will not be deleted from the backup file, however in the next backup the data deleted as per this point will not be included. Backups are stored looking back to three saving cycles. The data stored in the backups may only be used, as required, in case of data restoration following data losses.
- Data supply
7.1. Personal data – especially Subscriber’s data – may only be transmitted with the consent of the concerned, or exceptionally on the basis of the relevant acts, to the extent determined by them.
7.2. The possibility of fulfilment of request from the authorities entitled by the law will be carefully considered on the basis of the law.
7.3. The Subscriber is entitled to ask for information about the data transmission, the addresses of the transmissions, the sphere of transmitted data and the purpose of transmission. This information clearly does not relate to the cases of secret data collection determined by the law.
7.4. Anonym data- which cannot be related to the natural person any way – should not be considered as personal data, consequently no consent from the concerned or information for him is needed for transmission; they can be used for statistical or other purposes without consent from or notification for the concerned.
- Practicing of the Subscribers’ rights
8.1. Asking for information
8.1.1. The Subscriber is entitled to ask for information in respect of data management referring to him, including request for information as per point 7.3. PROMECOM Co. Ltd. meets its information obligation through the Service provider, who will give information at the request of the Subscriber about the data of the Subscriber managed, the purpose, legal basis and duration of the data management as well as about the fact who and for what purpose were given the data relevant him, for which authorities and when was information transmitted through the MEDISTANCE system. The Service provider is to give the requested information within the possible shortest period of time, but maximum within 5 days in writing.
8.1.2. The information as per the above section is free of charge in case the concerned requesting party did not submit application for information concerning the same area in the current year. In other cases cost compensation may be charged in proportion with the costs arisen. The cost compensation will be refunded in case the data were managed illegally, or the request for information led to corrections.
8.1.3. This right of the concerned may only be limited to cases included in the law. In case of rejecting the request for information for e.g. law enforcement or national security purposes, the concerned will not be given information.
8.1.4. The Subscriber may view and check – from the recorded data - the natural person identification data from the data specified in point 4.2. also at the internet surface of MEDISTANCE.
The Subscriber is entitled to ask for correction of his incorrectly recorded data. The incorrect data can be corrected by the Subscriber himself, too through the web surface developed in the MEDISTANCE system for this purpose. The Subscriber has to continuously maintain the e-mail address at the data maintenance surface.
8.3.1. The Subscriber is entitled to ask for deletion of data referring to him. Deletion of the data as per point 4.2. is possible by termination of the service profile of the Subscriber; initiating of deletion of the data transmission log as per points 4.3., 4.4. and 4.5. is possible by a request submitted through the contacts as per point 8.5.
8.3.2. The data will not be deleted in case they are confirmedly needed for enforcement of the law or legal interests, or for decision of a legal dispute, or data management is mandatory and therefore the request cannot be fulfilled. The Subscriber will be immediately informed of the reasons of rejection and the decision can be challenged as per point 9.1.3.
8.4.1. The concerned can protest against management of his personal data:
In case data management is required solely for the enforcement of the rights and legal interests of the data manager or the data receiver except for the case when data management was ordered by the law;
In case the use or transmission of the data is carried out for the purpose of direct business acquisition, public opinion research or scientific research; or
In case the right for practising protest is made possible by the law.
8.4.2. The data manager shall satisfy the application within three working days reckoned from receipt of the protest, in case its rightness can be clearly stated. In case of rejection of the request the data manager has to justify his decision in the same way as the protest was submitted.
8.4.3. The rules of point 8.4. must be obviously applied in case of a procedure related to withdrawal of the data subject’s consent.
- Enforcement of the rights
9.1. Data security representative
9.1.1. A data protection representative will be appointed on behalf of PROME-COM Co. Ltd. The data protection representative is a person with higher education, computer knowledge and practice in the field of data protection and he must be suitable for fulfilment of the task.
- 1.2. Anybody may turn to the data protection representative if
- thinks he is aggrieved or there is a direct risk of getting aggrieved, or
- notices illegal data managements
The data protection representative has to immediately begin examination of the notification and to make decision, closing the examination, within 15 days.
9.1.3. In case the concerned does not agree with the decision of the data protection representative, he can turn to the data protection commissioner.
9.1.4. On behalf of the Service provider (data processor) the data protection representative will be the assigned contact person who exercises the rights for the concerned.
Name: Rudolf Mezei, PROMECOM Co. Ltd. Data Protection Representative
Address: 1037 Budapest, Kunigunda str. 60.
The Service provider may require appropriate certification of the identity for exercising certain rights by the concerned.
9.1.5. On behalf of PROMECOM Co. Ltd. as the data manager, the appointed contact person for practising the rights of the concerned is the data protection representative. PROMECOM may require appropriate certification of the identity for exercising certain rights o the concerned.
9.2. Data protection commissioner
If anybody feels that his rights were violated during data management or data processing – he may turn to the data protection commissioner. The conditions of the procedures of the data protection commissioner and his contacts are found at http://www.obh.hu.
9.3. Judicial enforcement
If anybody feels that his rights were violated during data management or data processing he can turn to the court against the data manager. A lawsuit can be initiated at the regionally competent court as per the seat of PROMECOM Co. Ltd.
- Data security
10.1. The system of requirements of data security also means technological supporting of personal data protection as per the present point.
10.2. Storing of the personal data is performed by protected or limited access servers, and the Service provider takes the necessary technological and organizational measures to prevent data loss of the Subscriber, using of the data for different purposes, learning, releasing, changing or abusing of the data without permission, Access to the data file is completely and unchangeably logged.
10.3. The Service provider
takes care that only authorized persons and exclusively with the purpose related data management could access the Service-related data and those stored by the Service provider through the internal systems or direct access to the server.;
Provides for required and regular maintenance and development of the used devices;
Places the server storing the data in a closed premise supplied with appropriate physical security and physical protection;
Ensures that the identification data of MEDISTANCE would not be accessed through direct network and prevents the possibility of breaching the registration data base of MEDISTANCE through network access.
10.4. The one-time use code and the password belonging to the individual identifier is stored by MEDISTANCE in a form suitable only for checking correctness of the code (so called hashed code) and it does not contain the original information.
10.5. For the purpose of preventing or reducing data losses the stored data are saved and archived at regular intervals.
10.6 The Service provider takes care of informatics protection of the personal data and of prevention of the damages to the data as per point 10.1. as specified by the internal Computer Infrastructure Regulations.
- Other rules
11.1. Processing of the data is carried out mainly by informatics devices, first of all in an automated way with limitation or exclusion of the intervention possibilities for the system operator.
11.2 The Service provider is not responsible for the data management actions of the individual subscribers, only for data management in his own sphere of authority.
11.3. PROMECOM Co. Ltd. may employ other data processor for the fulfilment of certain maintenance, system supervision and supporting tasks, and data processing. The data processor may get access to the personal data to the inevitably required measure; however this can only be done with the personal direct supervision of the Service provider.
11.4. In course of its data management activity PROMECOM Co. Ltd. complies with the data protection rules and legal practice, observes the valid legal regulations and considers also the most important international recommendations related to data protection
- Safety awareness
The first condition of real safety awareness that we have to be aware what value do the data managed by us represent for us and for crimes.
If we are not aware of this then we will be kept in false safety awareness, we will be confident, but will be panicked when the trouble occurs.
Every internet user – consequently the users of MEDISTANCE electronic administration service – must be aware, when using the system, of the security technology and other risks of the internet connections. We should like to draw attention to secure and careful use of our services in this document. We have implemented a lot of protection measures for your security when using MEDISTANCE service, but your participation is obviously needed in order to reduce the risks when using the system - to the minimum.
- Data protection
- Protection of the computer
It is recommended to protect your computer, mobile device, when using the service, and usually when using internet, to protect against possible viruses with antivirus programs and with the firewalls against intrusions.
The viruses can damage the computer, mobile device, they can destroy the stored data and it is also not excluded that your confidential data and codes used in course of use are transmitted to incompetent persons who can misuse them. Any software that can be downloaded from the internet can contain virus. An e-mail can have an attachment with viruses. Please get convinced that your computer, mobile device has an appropriate antivirus program filtering also the attachments. New viruses are born every day, that is why it is worth of using the latest versions and update the virus definitions every day. As soon as new viruses are developed, new solutions must be found against them.
When you enter the internet without security your computer can be illegally attacked and you would not even know about it. There are continuously available firewalls on the internet which can be downloaded and used either free of charge and they provide for appropriate protection against DoS attacks, curious spyware programs and Trojan programs. In order to achieve higher level of security we recommend to regularly download the accessible security uptdates and correcting versions available for your operation system and browser, and to adjust the data security setting of your browser to the required highest security level. In this case the program warns you before opening any content which would potentially cause damage when using the browser. Security can be further increased - if the running but not needed applications - are shut-down on your computer.
- Management of the subscriber’s identification and password
Your are identified in the system with your Subscriber’s identification and password, so it is of key importance to keep these two sensible data safely, so that nobody could get is.
Do not tell it anyone, not even the very reliable friends!
Your valid password cannot be asked from you not even by the authorities or our colleagues.
Try to remember your password! It is the best if you do not write it anywhere, but if you still do it please ensure that:
- it would be no way obvious, what the written character line is good for;
- and keep your password in safe place.
The system does not enforce regular password change, but we recommend changing of your password every month for the purpose of the possible highest security.
- Using of the service at a public place
Please refrain from using the service in the presence of others or at a public place (e.g. internet coffee shop), if possible.
If you still use our service this way, your cooperation is also needed in addition to the security measures of the system. In this case – should the possibility of others’ access to your computer exists – the following precautions are recommended to be carried out:
Login function of the service makes it possible for you not the give your secret password on the transaction and the query screen each case until logout. Important! If your use our internet service at a public place we do not recommend using of this comfort function, you have to give your identification in all cases and for each transaction. Due to the specifities of HTML technology the page visited by the Subscriber are stored in the Temporary Internet Files library of the computer. With default settings of the browsers it is done in case of using each HTML-based internet sites, so in case of using MEDISTANCE, too. In case you use our service not with your own computer, it is recommended not to permit storing of temporary internet file sin the browser, or if you cannot disable this function, it is better not the use the public computer.
Please check that nobody watches you when giving your password and code and please never disclose them. Should you feel that incompetent persons became aware of your password, please change it through our system.
Never leave your computer, mobile device unattended in course of using MEDISTANCE!
- Finishing use of the service
It is important to leave the service using EXIT button and not by closing the browsing window! In this case the encrypted relation established by the login will be finally and safely interrupted.
In case you used our service in the presence of others or at a public place and you permitted storing of the Temporary internet files, then it is recommended to delete the content of the Temporary internet file library in the browsers. Deletion is to be done differently in case of the different browsers; in case of the most frequently used browsers it is carried out as follows:
Internet Explorer: Tools, Internet options page, Temporary Internet files, Delete files.
Opera:File /Preference page, choosing option History and Cache, function Empty now.
Mozilla: Page Edit / Preferences, choosing option Advanced / Cache, function Clear Cache
Google Chrome: Preferences, History / Clear browsing data
Of course, if you use our Service from a computer under your control, the mentioned security steps are not inevitably required, but they are recommended.
- Social engineering
Social engineering is using of the intention of people for natural confidence. Hackers or ill-intension people frequently use this method for incompetent access to computers and for getting information.
Social engineering uses not the hardware, software or network failure, but the weaknesses of the human nature for breaking computers. By using this anybody with minimum hacking capacity can penetrate into a system, considered to be safe, and can access data, can modify or delete them. The most characteristic crime of this type is „phising”, when the tricksters make the Subscriber – by different methods – (phone call, e-mail) telling his password, giving confidential data of downloading and running applications – similar to governmental electronic administration – by using the link sent in the e-mail. The program monitoring the keyboard invisibly records how do we use the keyboard, what bank passwords and codes do we type. These monitoring programs invisibly enter our computers, but it does not mean that we could not protect against them. Complete elimination of the risks is not possible, but it can be significantly reduced if you follow the below advice:
Never answer MEDISTANCE e-mails if you are required to give confidential information as to the access! Never open attachments of e-mails before carefully checking them with the antivirus and anti-spyware program! Never give confidential information in case you are contacted by phone! Sometimes you may be contacted and asked for giving confidential data, referring to change of the password or maintenance etc. but the password belonging to your personal access must be known only by you. The system administrators or maintainers do not need your password, since they have their own identification, ensuring system rights for them, and they can settle everything without knowing your password. Be distrustful if the system administrator asks for your password! Never give the name and the password of the Subscriber!
Be distrustful if you get an e-mail or a phone call, informing you that your data related to the MEDISTANCE service have been acquired by incompetent person(s) and asking you to contract the CUSTOMER SERVICE at the given phone number. Never do this, rather notify us immediately at our e-mail address firstname.lastname@example.org, or by phone number 06-1-453-7122 (international +36 1 453 7122
You can protect against data theft by phone with due caution and against electronic data theft by joint using and continuous updating of the latest antivirus, fire wall and anti-spyware programs. However all these will be helpful only if you update the operation system, too and switch off the non-desired services, if possible.
Namely MEDISTANCE should be used without visiting other sites, always entering the address into the browser or using from the menu item „Favourites” or using from an electronic letter which is surely guiding you to the page of MEDISTANCE. Nowadays the offenders give internet addresses which are slightly different from the real address, so they are misleading. It is practical to run an updated antivirus and anti-spyware program before connecting to MEDISTANCE.
When using our service, please check before login – that your computer communicates with the appropriate server! You have to check the following:
Address of the Website/Application: http//www. MEDISTANCE.hu. Before giving any sensible data of you get convinced that your internet connection is safe, the address begins with https (except for service package of different type) and it is also indicated by the small padlock at the right bottom of the browser.
The Subscriber is obliged to use the service as intended. The following behaviour is to be considered unintended use, which can involve legal consequences as per points 11 and 12 of GTC, in particular as per the choice of the subscriber or the service provider: Non intended use of the software or using of a device enabling for continuous connection in case of a modem-based service, that is using of automatic ping programs.
The Subscriber must not use the Website/Application provided in the framework of the service for publishing materials which are considered by the Service provider – at its own discretion – illegal, immoral or rejectable. In respect of the present conditions „Material” means any form of communication - including narrative descriptions, graphs (e.g. photos, illustrations, images, drawings, logos etc.) executable programs, video records or sound records. No materials just for „ADULTS” may be stored or displayed at the Website/Application provided by the subscriber’s web hosting service.
Should the subscriber consider that the Website/Application is of questionable nature, we ask to contact the service provider before using the service, we can discuss the plans and intentions of the subscriber only this way. The subscriber can turn to the address email@example.com for information.
- Illegal use:
Using of the service for transfer of any material (by e-mail, uploading or any other way) which is intentionally or unintentionally contrary to any relevant legal rule is qualified as illegal use. Such an activity is e.g. uploading of the illegal copies of softwares to the news server of the Service provider, or distribution of such softwares from the subscriber’s web-site.
Using of the service for transferring any material (by e-mail, uploading or any other way), including threatening bodily harm, or abet perpetrating or abuse or incites hatred against any group of the society. This behaviour includes communication with others with the intention of planning anti-society activity.
Using of the service for transmission of a material (by e-mail, uploading or any other way), which causes harassment for other Subscribers or any other member of the society.
- Harm caused to minors
Using of the service for harm to minors or its attempt, including in particular child pornography or sexual indiscretion may result in lawsuits.
- Falsification, simulation of another person (personalization):
Adding of the network identification headers and information with misleading or deceptive intent, removing or changing of them, or simulation of another person with false header and other identification information.
Malicious intention to prevent electronic mail service or news application of other Subscribers.
- E-mail/Message falsification
Falsification – in part or on the whole - of the letterhead of electronic mails coming from or through the service.
- Sending of spams, commercial e-mail/arbitrary mass e-mails:
Using of the service for transferring any kind of a spam, commercial or other mass e-mails.
- Application of USENET SPAM
Mailing of messages or advertisements violating the rules and stipulations and contradicting with the basic rule of any news group or correspondence lists. Commercial messages being acceptable as per the rules of the news group or of the correspondence list or requested by the addressee are permitted.
- Unauthorized access:
Using of the service for getting access to the access of others, or its attempt, or breaking of the computer software or hardware, electronic communication system or telecommunication system of other persons irrespective of the fact whether it resulted in damage or loss of the data, or not.
- Violation of Copyright, Patent, Trademark, Business secret or Intellectual property
In case using of the service for transferring any material (through e-mail, uploading or any other way) results in violation of any patent, trademark, business secret, intellectual property or any rights related to other third person, with special regard to copying of copyrighted materials without permission, digitalization and sharing of photos from magazines, books or other copyrighted sources and transferring of copyrighted softwares without permission. In these cases the Service provider will proceed as per point 12. of GTC.
- Collection of personal data
Using of the service for collection of third party’s personal data or attempt of the same without the knowledge and consent of the third party. Any Subscriber who violates the above stipulations will be reported to the appropriate authority.
- Causing of network interference or hostile activity
Using of the activity for any activity which would affect using of the internet service by other Subscribers or systems. This activity is – in particular – the „denial of the service” (DOS) and Distributed Denial of Service, attacks against other network hosts or individual Subscribers. Interference or obstruction of other network Subscribers, services or equipment. The Subscriber is responsible for safe configuration of his own network. The Subscriber must not permit with any of his activity or lack of activity, that others could use his own network illegally or any other incorrect way. The Subscriber must not permit with any of his activity or lack of activity configuration of his network so that it would allow illegal or improper use by third parties. The Service provider does not tolerate any attempt of any Subscriber to access to other’s access or any attempt of penetration through the safety measures of other systems, irrespective of the fact whether this penetration caused damage or loss of the data, or not. Lacking of knowledge of the Subscriber about such activity of his device will not exempt him from responsibility and the service will be suspended until the breach is remedied.
This includes intentional deception or misleading statements, written materials or activities with the purpose of action of the addressee as per such statements, written materials or activities.
- Fraudulent activity
Using of the service for giving fraudulent offers for selling or buying of products, items or services and promotion of any financial fraud, e.g. „pyramid scheme” or other chain games.
- Propagation of viruses and hostile softwares:
Intentional propagation of any software which causes damage, harassment or inconvenience for other persons, data and/or computer systems, or tries to do this.
- Resale of the service
Resale of the service without relevant, expressed written permission.
- Violation of network and personal security
The Subscribers breaching system or network security are charged criminal and/or civil responsibility. The Service provider fully cooperates in the examination of security violation of other systems or networks and works together with the appropriate authorities in the investigation of supposed criminal offence. Any attempt for circumvention of the security of Subscriber’s identification or of any host, network or subscription (e.g. access to the data without eligibility, login to the server or the subscription or using of them without expressed entitlement, probing of the security of other networks etc.) is considered as abnormal use. Using of tools developed for breaking of the security systems (e.g. password guess or network probing programs etc.) and their distribution is considered as abnormal use.
- Excess mobilization of the performance
Provision of the service works on the basis of shared resources. Excess use of the network resources or their improper application by a User will negatively affect all the other Users. Incorrect use of the network resources resulting in harmful effect to the network performance is considered as misuse.
Extreme use of the resources is not allowed, including CPU time, memory, disk space and connection time. The Subscriber must not use resource-intensive programs which would unfavourably affect the other clients, or the performance of the service systems or networks. The Service provider reserves the right for terminating or limiting such activities. It specially refers to unattended processes on the service provider’s server.
The subscriber is allowed to establish so many contacts from his subscription to the service provider’s network, as many are permitted by the contract with the provider.
The subscriber must not provide network services from the subscriber’s access (e.g. the subscriber must not use his subscription for operating ftp or web server), except for the case when the type of his subscription makes it clearly possible.
- Internet Relay Chat:
Although the service provider does not ensure technical support for the use of Internet Relay Chat (IRC) the subscriber may use his subscription for connection with IRC servers and networks maintained by the service provider or third party. The Subscriber is a guest, so he is not entitled to perform any activity that would disturb access of other clients to IRC. The subscriber must not use such IRC scripts and programs which would reject or disturb the service for other subscribers at any other server, host, network or channel.
The Subscriber must not carry out activities harassing others, including in particular „flooding” (quick text entering for interrupting the service),, „flashing” (interruption of terminal emulation), „transfer” (incorrect takeover of the operator’s privilege and abuse by them), sending of messages for Subscribers who do not wish to get them, attempt of returning to a channel, from where the subscriber has already been banned, and other destroying activities.
It is not allowed to run „clones” (multiple, simultaneous IRC contacts).
- Interpretation of non-observance of the Internet Code of Ethics
PROMECOM Co. Ltd. asks that anyone who is aware of non-observance of the present Internet Code of Ethics to report it to the following e-mail address: firstname.lastname@example.org
Please attach the following information, if possible:
- IP address or other identification (name of the Subscriber, e-mail address) used for the alleged irregularity
- Day and time of the alleged irregularity, including GMT zone or the difference from it
- the evidence of the alleged irregularity.
In case PROMECOM Co. Ltd. finds that the given data are deficient, then PROMECOM Co. Ltd. cannot deal with the complaint on the merit.
The below table shows what WebApp surfaces can be used by the User in compliance with the individual statuses:
|User status||Description||SIM||HUB, mobile application and health data base||Website/ Application|
|The user has given all data but activation process is not activated.||inactive||inactive||Only the personal data
can be seen
|Measuring data can be distributed on the HUB, mobile application measured data can be accessed at Website/Application.||active||active HUB, mobile application receiving and storing of distributed data||Personal data and measured data are accessible by the User, full functionality|
|Measuring data cannot be distributed on the HUB, mobile application, but the previously measured data can be accessed.||suspended||suspended||Personal data and measured data are accessible by the User, full functionality|
|Banned (deactivated)||The measured data cannot be accessed at Website/Application, no distribution on the HUB, mobile application
|suspended||suspended||No entry is possible|
|Terminated||All data of the User have been deleted (both personal and measured data) – every invoice-related data has to be saved for 8 years!||banned||excluded from data distribution||No entry is possible
Full user profile is deleted.
|Service fees (*)||Fee of service via HUB data transmission device||Fee of service via Medistance Connect application||Fee of service via Medistance Connect Pro application|
|Basic monthly fee of the service – Basic package (HUF/month):||€ 12,8||€ 3,5||€ 150|
|Basic monthly fee of the service –Extended package (HUF/month)||€ 13,8||€ 5||€ 200|
|Basic monthly fee of the service – Premium package (HUF/month)
|€ 14,8||€ 7||€ 300|
|Volume of data traffic included in the basic fee (kByte/month):||€ 2||Depending onto mobile subscription package||Depending onto mobile subscription package|
|Based on the data traffic estimates it is sufficient for sending of the following number of measuring data (this value is not guaranteed)||€ 1||Depending onto mobile subscription package||Depending onto mobile subscription package|
|Over traffic fee
(in case of data traffic over the normal use)
|Europa||€ 7/ MByte||free of charge||free of charge|
|Transfer fee||free of charge||free of charge||free of charge|
|Service limitation due to non-payment of the fee||€ 8||free of charge||free of charge|
|Fee of reconnection from limitation||€ 7||free of charge||free of charge|
|Fee of the payment notice||€ 5||free of charge||free of charge|
|Fee of reconnection from pausing due to fee debt||€ 7||free of charge||free of charge|
|Fee of service modification at the Subscriber’s request||free of charge||free of charge||free of charge|
|Fee of requesting certified document||€ 10||free of charge||free of charge|
|Fee of administration related to collection (without possible attorney’s fee)||€ 120||free of charge||free of charge|
(*)The fees given are to be understood in € and without VAT.
(**)Unit of measurement is each begun 1kbyte
In the case of exchange rate changes, we reserve the right to price changes!
Exact address and contacts of the organizations in the below list change from time to time; PROMECOM Co. Ltd. is not liable for correctness of this information:
|Contacts of the National Communications and Media Authority (NMHH) and of the Communications and Media Commissioner (HMB):|
|Addresses and phone numbers of the customer service offices:|
|Central customer service office:|
|Address:||1133 Budapest, Visegrádi str. 106.|
|Phone number:||(+36 1) 468 0673 (central information)|
|Further customer service points:|
|Address:||4025 Debrecen, Hatvan str. 43.|
|Phone number:||(+36 52) 522 122|
|Address:||3529 Miskolc, Csabai gate 17.|
|Phone number:||(36 46) 555 500|
|Address:||7624 Pécs, Alkotmány str. 53.|
|Phone number:||(+36 72) 508 800|
|Address:||9400 Sopron, Kossuth L. str. 26.|
|Phone number:||(+36 99) 518 500|
|Address:||6721 Szeged, Csongrádi avenue 15.|
|Phone number:||(+36 62) 568 300|
|Receiving of written submissions of client information|
|Correspondence address:||1376 Budapest, P.O.Box 997|
|Fax:||(+36 1) 468 0680|
|Communications and media commissioner|
|Address:||1525 Budapest, P.O.Box 75.|
|Phone number:||(+36 1) 457 7141|
|Fax:||(+36 1) 457 7105|
|Contacts of the Hungarian Competition Authority (GVH)|
|Address:||1054 Budapest, Alkotmány str. 5.|
|Correspondence address:||1245 Budapest 5. P.O.Box 1036.|
|Phone number:||(06-1) 472-8851|
Reconciliation Body of County Bács-Kiskun Reconciliation Body of County Borsod-Abaúj-Zemplén
Chamber of Commerce and Industry of County Bács-Kiskun Chamber of Commerce and Industry of County Borsod-Abaúj-Zemplén
6000 Kecskemét, Árpád bvd. 4. 3525 Miskolc, Szentpáli str. 1.
Phone number: +36 76 501 500 Phone number: +36 46 501 091, +36 46 501 870
Fax: +36 501 538 Fax: +36 46 501 099
Reconciliation Body of County Békés Reconciliation Body of Budapest
Chamber of Commerce and Industry of County Békés Chamber of Commerce and Industry of Budapest
5600 Békéscsaba, Penza housing estate 5. Correspondence address: 1253 Budapest, P.O. Box 10
Phone number: +36 66 324 976, +36 66 446 354 1016 Budapest, Krisztina bvd. 99.
Fax: +36 66 324 976 Phone number: +36 1 488 2131, Fax: +36 1 488 2186
Reconciliation Body of County Csongrád Reconciliation Body of County Pécs-Baranya
Chamber of Commerce and Industry of County Csongrád Chamber of Commerce and Industry of County Pécs-Baranya
6721 Szeged, Párizsi bvd. 8-12. 7625 Pécs, Majorossy str. 36.
Phone number: +36 62 426 343 Phone number: +36 72 507 154
Fax: +36 62 426 149 Fax: +36 72 507 152
Reconciliation Body of County Fejér
Chamber of Commerce and Industry of County Fejér
8000 Székesfehérvár, Hosszúséta square 4-6.
Phone number: +36 22 510 310
Fax: +36 22 510 312
Reconciliation Body of County Győr-Moson-Sopron
Chamber of Commerce and Industry of County Győr-Moson-Sopron
9021 Győr, Szent István str. 10/a.
Phone number: +36 96 520 202, +36 96 520 217
Fax: +36 96 520 218
Reconciliation Body of County Hajdú-Bihar
Chamber of Commerce and Industry of County Hajdú-Bihar
4025 Debrecen, Petőfi square 10.
Phone number:+36 52 500 749
Fax: +36 52 500 720
Reconciliation Body of County Heves
Chamber of Commerce and Industry of County Heves
3300 Eger, Faiskola str 15.
Correspondence: 3301 Eger, P.O. Box 440.
Phone number: +36 36 416 660/105
Fax: +36 36 323 615
Reconciliation Body of County Jász-Nagykun-Szolnok
Chamber of Commerce and Industry of County Jász-Nagykun-Szolnok
5000 Szolnok, Verseghy park 8.
Phone number: +36 56 510 610/614, 620
Fax: +36 56 370 005
Reconciliation Body of County Komárom-Esztergom
Chamber of Commerce and Industry of County Komárom-Esztergom
2800 Tatabánya, Fő square 36.
Phone number: +36 34 513 010
Fax: +36 34 316 259
Reconciliation Body of County Nógrád
Chamber of Commerce and Industry of County Nógrád
3100 Salgótarján, Alkotmány str. 9/a.
Phone number: +36 32 520 860
Fax: +36 32 520 862
Reconciliation Body of County Pest
Chamber of Commerce and Industry of County Pest
Correspondence address: 1364 Budapest, P.O. Box 81
1119 Budapest, Etele str. 59-61.
Phone number: +36 1 269 0703
Reconciliation Body of County Somogy
Chamber of Commerce and Industry of County Somogy
7400 Kaposvár, Anna str. 6.
Phone number: +36 82 501 000
Fax: +36 82 501 046
Reconciliation Body of County Szabolcs-Szatmár-Bereg
Chamber of Commerce and Industry of County Szabolcs-Szatmár-Bereg
4400 Nyíregyháza, Széchenyi str. 2.
Phone number: +36 42 311 544, +36 42 420 180
Fax: +36 311 750
Reconciliation Body of County Tolna
Chamber of Commerce and Industry of County
7100 Szekszárd, Arany J. str. 23-25.
Phone number: +36 74 411 661
Fax: +36 74 411 456
Reconciliation Body of County Vas
Chamber of Commerce and Industry of County Vas
9700 Szombathely, Honvéd square 2.
Phone number: +36 94 312 356
Fax: +36 94 316 936
Reconciliation Body of County Veszprém
Chamber of Commerce and Industry of County Veszprém
8200 Veszprém, Budapest road 3.
Phone number:+36 88 429 008
Fax: +36 88 412 150
Reconciliation Body of County Zala
Chamber of Commerce and Industry of County Zala
8900 Zalaegerszeg, Petőfi str. 24.
Phone number: +36 92 550 513
Fax: +36 92 550 525